dc.contributor.author |
Scahill, Shane |
en |
dc.contributor.author |
Harrison, Jeffrey |
en |
dc.contributor.author |
Carswell, Peter |
en |
dc.coverage.spatial |
Hobart, Tasmania |
en |
dc.date.accessioned |
2012-03-22T01:14:38Z |
en |
dc.date.issued |
2009-12-09 |
en |
dc.identifier.citation |
Int J Qual Health Care 22(4):324-332 Aug 2010 |
en |
dc.identifier.issn |
1353-4505 |
en |
dc.identifier.uri |
http://hdl.handle.net/2292/15018 |
en |
dc.description.abstract |
Design. Using Concept Systems w software, a project with 14 stakeholders included a three stage process: (i) face to face brainstorming to generate statements describing what constitutes an effective community pharmacy, followed by (ii) statement reduction and approval by participants, followed by (iii) sorting of the statements into themes with rating of each statement for importance. Setting. Primary care in a government-funded, national health care system. Participants. A multi-constituent group representing policy-makers and health care providers including; community pharmacy, professional pharmacy organizations, primary health care funders and policy-makers, general practitioners and general practice support organizations. Results. Statement clusters included: ‘has safe and effective workflows’, ‘contributes to the safe use of medicines’, ‘manages human resources and has leadership’, ‘has a community focus’, ‘is integrated within primary care’, ‘is a respected innovator’, ‘provides health promotion and preventative care’, ‘communicates and advocates’. These clusters fit into a quadrant model setting stakeholder focus against role development. The poles of stakeholder focus are ‘internal capacity’ and ‘social utility’. The poles of role development are labelled ‘traditional safety roles’ and ‘integration and innovation’. Conclusions. Organizational effectiveness in community pharmacy includes the internal and external focus of the organization and role development. Our preliminary model describes an effective community pharmacy and provides a platform for investigation of the factors that may influence the organizational effectiveness of individual community pharmacies now and into the future |
en |
dc.publisher |
Oxford University Press |
en |
dc.relation.ispartofseries |
International Journal for Quality in Health Care |
en |
dc.rights |
Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher.
Details obtained from http://www.sherpa.ac.uk/romeo/issn/1353-4505/ |
en |
dc.rights.uri |
https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm |
en |
dc.title |
What constitutes an effective community pharmacy? - Development of a model of organisational effectiveness through Concept Mapping with multiple stakeholders |
en |
dc.type |
Journal Article |
en |
dc.identifier.doi |
10.1093/intqhc/mzq033 |
en |
pubs.issue |
4 |
en |
pubs.begin-page |
324 |
en |
pubs.volume |
22 |
en |
dc.rights.holder |
Copyright: Oxford University Press |
en |
dc.identifier.pmid |
20554632 |
en |
pubs.end-page |
332 |
en |
dc.rights.accessrights |
http://purl.org/eprint/accessRights/RestrictedAccess |
en |
pubs.subtype |
Article |
en |
pubs.elements-id |
97183 |
en |
pubs.org-id |
Medical and Health Sciences |
en |
pubs.org-id |
Pharmacy |
en |
pubs.org-id |
Population Health |
en |
pubs.org-id |
Health Systems |
en |
pubs.record-created-at-source-date |
2010-09-01 |
en |
pubs.dimensions-id |
20554632 |
en |