Consumer Information Systems As Service Modules: Case Study Of IPTV Services

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dc.contributor.author Tuunanen, T en
dc.contributor.author Whitehead, Lesley en
dc.contributor.author Bastek, M en
dc.contributor.editor Qiu, R en
dc.date.accessioned 2012-05-23T22:41:03Z en
dc.date.issued 2011-05-30 en
dc.identifier.citation Service Science 3(3):264-279 30 May 2011 en
dc.identifier.issn 2164-3962 en
dc.identifier.uri http://hdl.handle.net/2292/18291 en
dc.description.abstract Consumer Information Systems (CIS) are Information Systems, which provide services primarily to consumers instead of addressing needs of users in traditional organizational settings. Examples of such systems are Internet protocol television (IPTV) services, which are being launch globally at the moment. Design of such information systems and software typically involves a trade-off between achieving high service productivity and quality. To this end, the use of modularization has been proposed as a possibility. Our paper presents a framework that can potentially achieve such modularization for consumer information systems. We take the perspective that such modularization should be done at a service systems level and that we should not only regard CIS as software or technology, but as a service provided for consumers. We apply the framework to three New Zealand IPTV service offerings and investigate how it applies. en
dc.publisher Service Science Global en
dc.relation.ispartofseries Service Science en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.title Consumer Information Systems As Service Modules: Case Study Of IPTV Services en
dc.type Journal Article en
dc.identifier.doi 10.1287/serv.3.3.264 en
pubs.issue 3 en
pubs.begin-page 264 en
pubs.volume 3 en
dc.rights.holder Copyright: Service Science Global en
pubs.end-page 279 en
dc.rights.accessrights http://purl.org/eprint/accessRights/RestrictedAccess en
pubs.subtype Article en
pubs.elements-id 210257 en
pubs.org-id Business and Economics en
pubs.org-id Info Systems & Operations Mgmt en
pubs.record-created-at-source-date 2011-05-23 en


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