Advancing innovation in professional service firms: Insights from the Service-dominant Logic

Show simple item record Smith, Peter en Breidbach, CF en Callagher, Lisa en
dc.coverage.spatial Saïd Business School, Oxford, UK en 2012-05-24T21:17:23Z en 2011-07 en
dc.identifier.citation Novak Druce Annual Conference on Professional Service Firms, Saïd Business School, Oxford, UK, 03 Jul 2011 - 05 Jul 2011. en
dc.identifier.uri en
dc.description.abstract Innovation is of continuing interest to professional service firms (PSFs) and scholars who study them. Nevertheless, innovation in PSFs remains relatively under-researched, with existing studies often taking a firm-centric perspective on innovation. This paper utilises the Service-dominant Logic (SDL)—a framework that has recently gained the recognition from service innovation scholars—and applies it to a case of innovation in an engineering firm. The SDL investigates innovation from a customer-centred standpoint, thereby extending the current understanding of innovation in PSFs. Yet, challenges with applying the SDL to the case suggest that innovation in PSFs is to a certain degree unique. We consequently develop a theoretical framework and propositions for studying innovation in PSFs that integrates principles from the SDL and the literature on PSFs, resulting in the Professional Service Innovation Logic (PSIL). en
dc.description.uri en
dc.publisher The Authors en
dc.relation.ispartof Novak Druce Annual Conference on Professional Service Firms en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri en
dc.title Advancing innovation in professional service firms: Insights from the Service-dominant Logic en
dc.type Conference Item en
dc.rights.holder Copyright: The Authors en
pubs.finish-date 2011-07-05 en
pubs.publication-status Published en
pubs.start-date 2011-07-03 en
dc.rights.accessrights en
pubs.subtype Abstract en
pubs.elements-id 218794 en Business and Economics en Management & Intl Business en
pubs.record-created-at-source-date 2011-08-16 en

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