Abstract:
The purpose of this study is to explore the ways in which end-user data can be used to aid the further development of video conferencing systems, as used by blended e-learning programme HarbourNet. The HarbourNet secondary education programme is an Auckland-based network designed to deliver correspondence learning through video conferencing and online modules. What is problematic about the current version of the programme is the impact technical complications have on mediated communication, within the virtual learning space. This study proposes a working model wherein three types of end-user data is used to locate problematic areas of the user interface, in the hopes of prioritising the development of particular video conferencing hardware and software components. A collation of the data reveals that textual features of the user interface significantly affect the quality of communication the user is able to engage in when using the video conferencing system. Further analysis unpacks causational factors related to the data, revealing that users uniformly encounter similar technical problems, and have adapted unique use-practices to overcome them. In consideration of use-practices and user preferences, the study draws on this data and a general overview of recent innovations in information communication technology, to propose potential solutions through the development of specific interface components. Solutions are proposed in the hopes of creating greater synergy between seamlessly integrated real-time audio/visual digital communication technology for video-conferencing, and the ongoing use of end-user data for evolving the mediated interface.
