The New Zealand national immunisation hotline - what are callers seeking?

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dc.contributor.author Petousis-Harris, Helen en
dc.contributor.author Goodyear-Smith, Felicity en
dc.contributor.author Ram, Stephen en
dc.contributor.author Turner, Nicola en
dc.date.accessioned 2015-02-03T01:31:49Z en
dc.date.issued 2005-10-10 en
dc.identifier.citation Vaccine, 2005, 23 (42), pp. 5038 - 5044 (7) en
dc.identifier.issn 0264-410X en
dc.identifier.uri http://hdl.handle.net/2292/24385 en
dc.description.abstract This study aimed to conduct quantitative and qualitative analyses of anonymous data from an immunisation hotline call centre over equal periods in 1999 and 2003. Transcripts for all telephone calls in two periods were analysed using thematic and descriptive statistical analyses and significance testing of comparisons made between data from the two periods. Caller numbers increased from 1010 in 1999 to 3413 in 2003. There was a significant increase in service utilisation by both the public (mostly parents) and health professionals, especially by general practice nurses. The nature of the enquiries shifted according to schedule changes and media stories. Findings are discussed in the context of prominent issues at that time, and suggestions are made for improving communication to meet the needs of both the public and health professionals. en
dc.publisher Elsevier Ltd. en
dc.relation.ispartofseries Vaccine en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. Details obtained from http://www.sherpa.ac.uk/romeo/issn/0264-410X/ en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.title The New Zealand national immunisation hotline - what are callers seeking? en
dc.type Journal Article en
dc.identifier.doi 10.1016/j.vaccine.2005.03.053 en
pubs.issue 42 en
pubs.begin-page 5038 en
pubs.volume 23 en
dc.rights.holder Copyright: Elsevier Ltd. en
dc.identifier.pmid 16005122 en
pubs.author-url http://www.sciencedirect.com/science/article/pii/S0264410X05005621 en
pubs.end-page 5044 en
dc.rights.accessrights http://purl.org/eprint/accessRights/RestrictedAccess en
pubs.subtype Article en
pubs.elements-id 61755 en
pubs.org-id Medical and Health Sciences en
pubs.org-id Population Health en
pubs.org-id Gen.Practice& Primary Hlthcare en
pubs.record-created-at-source-date 2010-09-01 en
pubs.dimensions-id 16005122 en


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