Interweaving Trust and Communication with Project Performance

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dc.contributor.author Cheung, Sai On en
dc.contributor.author Yiu, Tak Wing en
dc.contributor.author Lam, Man Chung en
dc.date.accessioned 2015-03-13T03:53:04Z en
dc.date.issued 2013-08 en
dc.identifier.citation Journal of Construction Engineering and Management, 2013, 139 (8), pp. 941 - 950 en
dc.identifier.issn 0733-9364 en
dc.identifier.uri http://hdl.handle.net/2292/24847 en
dc.description.abstract Project performance is always one of the key concerns of construction project managers. It is often regarded as the critical indicator to measure the success of construction organization. This paper further advances existing knowledge on the achievement of project performance by investigating its relationship with trust and communication. Specifically, the mediating role of communication is studied to detect any direct and/or indirect effect of communication on this relationship. An analytical approach of mediation analysis was performed to achieve this objective. Five significant mediation models were identified. These models demonstrate that trust affects communication and in so doing influences project performance. Specifically, effective information flow is the versatile mediator to the trust-project performance relationships among all of these significant models. This implies that the improvement of information flow would likely improve project performance (i.e., achieve satisfactory and worthwhile quality, maximize project time, cost, and quality). In this context, the findings point to the need for managers to direct efforts or resources to effectively manage information flow as part of the project management system. This paper contributes to research in communication in construction with respect to articulating its mediator role in the trust-performance relationship. The linking of communication with trust and performance extends the study of communication beyond the conventional premises of pattern and means. en
dc.relation.ispartofseries Journal of Construction Engineering and Management en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. Details obtained from http://www.sherpa.ac.uk/romeo/issn/0733-9364/ en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.title Interweaving Trust and Communication with Project Performance en
dc.type Journal Article en
dc.identifier.doi 10.1061/(ASCE)CO.1943-7862.0000681 en
pubs.issue 8 en
pubs.begin-page 941 en
pubs.volume 139 en
pubs.end-page 950 en
dc.rights.accessrights http://purl.org/eprint/accessRights/RestrictedAccess en
pubs.subtype Article en
pubs.elements-id 405171 en
pubs.org-id Engineering en
pubs.org-id Civil and Environmental Eng en
dc.identifier.eissn 1943-7862 en
pubs.record-created-at-source-date 2015-03-13 en


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