A review of tactics used in construction mediation

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dc.contributor.author Yiu, Tak Wing en
dc.contributor.author Cheung, SO en
dc.date.accessioned 2015-03-16T03:12:22Z en
dc.date.issued 2004 en
dc.identifier.citation Australasian Dispute Resolution Journal, 2004, 15 (2), pp. 128 - 136 en
dc.identifier.issn 1441-7847 en
dc.identifier.uri http://hdl.handle.net/2292/24869 en
dc.description.abstract Mediation is becoming a prime method for dispute resolution in the construction industry. With increasing trend, research on construction mediation offers notable academic and practical value. This paper aims at identifying the most useful mediator tactics from practicing mediators. A questionnaire survey was conducted in which the results were analysed by the use of Relative Importance Index (RII). The top 10 most useful mediator tactics were identified. These mediator tactics can be divided into three main categories: (1) Trust Building; (2) Dispute Rephrasing and (3) Facilitation tactics. These results provide a good reference for practising mediators and mediation training providers. In addition, further research is proposed on the selection of tactics by construction mediators with consideration given to mediator behaviours, the nature of dispute and the characteristics of parties. en
dc.relation.ispartofseries Australasian Dispute Resolution Journal en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. Details obtained from http://www.sherpa.ac.uk/romeo/issn/1441-7847/ en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.title A review of tactics used in construction mediation en
dc.type Journal Article en
pubs.issue 2 en
pubs.begin-page 128 en
pubs.volume 15 en
pubs.end-page 136 en
pubs.publication-status Published en
dc.rights.accessrights http://purl.org/eprint/accessRights/RestrictedAccess en
pubs.subtype Article en
pubs.elements-id 151681 en
pubs.org-id Engineering en
pubs.org-id Civil and Environmental Eng en
pubs.record-created-at-source-date 2010-09-23 en

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