Abstract:
The ability to communicate well with people forms the basis of all social work practice. Being aware of how different cultures communicate is essential in an increasingly global practice environment. Self-awareness is also critical so that social workers can be aware of how they and others filter incoming messages and make meaning. There are certain microskills that form part of a social worker's communication repertoire. These include attending and responding, reflecting thoughts and feelings, asking questions, summarizing and using silence. Social workers need to consider the specific contexts that communication skills occur within and equip themselves for all situations.
