Being Useful: How Information Systems Professionals Influence the Use of Information Systems in Enterprises

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dc.contributor.author Karimikia, H en
dc.contributor.author Singh, H en
dc.contributor.author Olesen, Karin en
dc.coverage.spatial Hawaii, United States en
dc.date.accessioned 2016-01-20T01:46:42Z en
dc.date.issued 2016-01 en
dc.identifier.citation HICSS-49 Proceedings, 2016, pp. 4719 - 4728 en
dc.identifier.issn 1530-1605 en
dc.identifier.uri http://hdl.handle.net/2292/28051 en
dc.description.abstract Information systems (IS) researchers have developed various frameworks to understand the reactions of individuals to new information systems and their decisions to continue or discontinue their use. While routine use is usually enough to obtain the first-order benefits of information systems once they have been deployed in an enterprise, more extensive and deeper use of these systems is needed to unlock their full potential. Encouraging individual employees to use information systems in this way often requires their IS colleagues to engage more fully with them to overcome uncertainties or a lack of training. This could take the form of IS professionals interacting with their non-IS colleagues formally or informally to provide relevant knowledge and guidance, and by taking the initiative to, for example, pre-empt challenges or develop useful tools. We draw on the concept of organizational citizenship behavior (OCB) to examine how the actions of IS employees can make it more likely for non-IS employees to engage in the deeper use of information systems. This study contributes to extending our understanding of the roles that IS employees play in improving the value that enterprises obtain from their IS investments, especially through their extra-role behaviors. en
dc.description.uri http://www.hicss.org/ en
dc.publisher IEEE (The Institute of Electrical and Electronics Engineers, Inc.) en
dc.relation.ispartof 2016 49th Hawaii International Conference on System Sciences en
dc.relation.ispartofseries HICSS-49 Proceedings en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.title Being Useful: How Information Systems Professionals Influence the Use of Information Systems in Enterprises en
dc.type Conference Item en
pubs.begin-page 4719 en
dc.rights.holder Copyright: IEEE (The Institute of Electrical and Electronics Engineers, Inc.) en
pubs.author-url http://shidler.hawaii.edu/sites/shidler.hawaii.edu/files/users/tung.bui/hicss-49/final_hicss49_to_print.pdf en
pubs.end-page 4728 en
pubs.finish-date 2016-01-08 en
pubs.start-date 2016-01-05 en
dc.rights.accessrights http://purl.org/eprint/accessRights/RestrictedAccess en
pubs.subtype Proceedings en
pubs.elements-id 516024 en
pubs.org-id Business and Economics en
pubs.org-id Graduate School of Management en
pubs.record-created-at-source-date 2016-01-06 en


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