eHealth Strategy Development and Implementation: Interrelated Factors Impacting the Implementation of a National eHealth Strategy

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dc.contributor.advisor Day, K en
dc.contributor.advisor Orr, M en Ragaban, Nouran en 2016-01-26T21:22:42Z en 2016 en
dc.identifier.citation 2016 en
dc.identifier.uri en
dc.description.abstract BACKGROUND New Zealand has a long history of developing and disseminating national plans and strategies to implement information technology (IT) in the healthcare sector. Health reforms post-2008 resulted in the creation of the National Health IT Board. In their new role, they published an influential iteration of an eHealth strategy in 2010 - the National Health Information Technology Plan. The district distribution of healthcare provision and responsibility in New Zealand increased the likelihood of disparate uptake of eHealth initiatives throughout the country. The National Health IT Plan was implemented with the goal of reducing that disparity to enable a national integrated healthcare model. AIM This inductive, interpretive research study identifies major factors impacting the implementation of the National Health IT Plan in New Zealand by examining stakeholder perceptions of issues that facilitated and/or hindered the implementation process, with the aim of generating a theory in the substantive area. METHOD An iterative grounded theory methodology was used to guide data collection, analysis, and reporting. Data was collected from two sources: first, from a public online discussion forum created to garner stakeholder feedback from the draft National Health IT Plan prior to its release. The data collected and analysed from the first phase was used to inform the interview schedule employed in the second phase of data collection. In the second phase, data was collected from interviews with 30 health sector stakeholders over a 10-month period. Analysis methods utilising the grounded theory process resulted in the emergence of a substantive theory grounded in the empirical data. FINDINGS Through the inductive grounded theory analytical process, four final categories (combined to form the mnemonic GEAR) emerged indicating the interrelationship between key factors that impacted implementation of the National Health IT Plan – Government and Leadership, Engagement of Stakeholders, Aligning the Plan in Context, and Regionalisation to Sustain Implementation. The Government and Leadership category relates to the impact of the direction, control and leadership at central level. The Engagement of Stakeholders category represents the process and methods by which stakeholders were targeted to influence buy-in to implementation. The Aligning the Plan in Context category outlines the impact of the national health sector context and culture. The Regionalisation to Sustain Implementation category reflects the impact of the existing District Health Board structure on implementation and the move for regional collaboration to promote long-term sustainability of eHealth initiatives. CONCLUSIONS The similarities and contentions that existed between the differing perspectives of the interviewees wove the relationship between the concepts within the categories. This interrelationship, grounded in the data, forms the substantive theory on the influencing factors on eHealth strategy implementation in New Zealand. The presence of the four categories together contributed to influencing the implementation of the National Health IT Plan. Leadership at central level played a facilitating role in its implementation, and forward steps were taken in propagation and uptake of eHealth initiatives in the healthcare sector. However, issues of regional collaboration and resource allocation bound to a lack of governance structures hindered aspects of forward movement. Nonetheless, a significant artefact in catalysing progressive changes and engaging stakeholders was the use of strategic tools, used to frame a scope of parameters and to disseminate key aspects during each phase of implementation. As a tenet of grounded theory, these findings were extended with the literature to produce theoretical and conceptual links. It is suggested that a multi-level approach to eHealth strategy implementation requires at least four operative elements: a national leading organisation with a clear strategic vision and responsibilities, targeted tools to influence stakeholder buy-in, contextual alignment with the wider health sector, and clear governance structures to support collaboration at local and national level. KEYWORDS: eHealth, health information technology, health policy, health plan implementation en
dc.publisher ResearchSpace@Auckland en
dc.relation.ispartof PhD Thesis - University of Auckland en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
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dc.title eHealth Strategy Development and Implementation: Interrelated Factors Impacting the Implementation of a National eHealth Strategy en
dc.type Thesis en The University of Auckland en Doctoral en PhD en
dc.rights.holder Copyright: The Author en
dc.rights.accessrights en
pubs.elements-id 518214 en
pubs.record-created-at-source-date 2016-01-27 en

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