Quality function deployment modelling to enhance industrialised building system adoption in housing projects

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dc.contributor.author Haron, NA en
dc.contributor.author Abdul-Rahman, H en
dc.contributor.author Wang, C en
dc.contributor.author Wood, Lincoln en
dc.date.accessioned 2016-04-29T05:17:42Z en
dc.date.issued 2015 en
dc.identifier.citation Total Quality Management and Business Excellence, 2015, 26 (7-8), pp. 703 - 718 en
dc.identifier.issn 1478-3363 en
dc.identifier.uri http://hdl.handle.net/2292/28697 en
dc.description.abstract A quality tool in achieving the required quality and customer satisfaction of the industrialised building system (IBS) is needed. Aiming to develop a general quality function deployment (QFD) model to enhance the adoption of IBS in housing projects, two sets of structured questionnaires were designed, where the first set was for IBS house occupiers and the second set for construction stakeholders. Frequency distribution, arithmetic measure, gap analysis, Pareto analysis, and QFD application were employed to identify the customer satisfaction factors and the IBS adoption strategies. A general QFD model was developed based on the ‘quality’ matrix (Q-Matrix), ‘function’ matrix (F-Matrix), and a combination of ‘quality’ matrix plus ‘function’ matrix (QF-Matrix) derived from this study. Customer satisfaction with IBS products could enhance the demand for this kind of building automation system, thus the model could be used more objectively in developing, designing, and managing IBS in the global construction industry, especially in the current economic recession and recovery phase. en
dc.description.uri http://www.tandfonline.com/toc/ctqm20/current en
dc.publisher Taylor & Francis en
dc.relation.ispartofseries Total Quality Management and Business Excellence en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. Details obtained from http://www.sherpa.ac.uk/romeo/issn/1478-3363/ en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.subject Quality function deployment (QFD) en
dc.subject Industrialised building system en
dc.subject IBS adoption en
dc.subject Customer satisfaction en
dc.subject Q-Matrix en
dc.subject F-Matrix en
dc.title Quality function deployment modelling to enhance industrialised building system adoption in housing projects en
dc.type Journal Article en
dc.identifier.doi 10.1080/14783363.2014.880626 en
pubs.issue 7-8 en
pubs.begin-page 703 en
pubs.volume 26 en
dc.description.version AM - Accepted Manuscript en
dc.rights.holder Copyright: Taylor & Francis en
pubs.author-url http://www.tandfonline.com/doi/full/10.1080/14783363.2014.880626 en
pubs.end-page 718 en
pubs.publication-status Published en
dc.rights.accessrights http://purl.org/eprint/accessRights/OpenAccess en
pubs.subtype Article en
pubs.elements-id 516305 en
dc.identifier.eissn 1478-3371 en
pubs.record-created-at-source-date 2016-01-08 en

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