Dispute Manifestation and Relationship Quality in Practice

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dc.contributor.author Babaeian Jelodar, M en
dc.contributor.author Yiu, Tak Wing en
dc.contributor.author Wilkinson, Suzanne en
dc.date.accessioned 2016-06-13T02:55:26Z en
dc.date.issued 2016 en
dc.identifier.citation Journal of Legal Affairs and Dispute Resolution in Engineering and Construction, 2016, 8 (1), pp. 1 - 10 en
dc.identifier.issn 1943-4162 en
dc.identifier.uri http://hdl.handle.net/2292/29044 en
dc.description.abstract There is a need to investigate the causes and sources of conflict and dispute in association with construction working relationships. How relationship quality may be affected by these causes and sources, and subsequently dispute is triggered, is still unexplored or at least unclassified. The research reported in this paper uses a three-stage approach to identify the sources of dispute and then explore the variation of relationship quality during a dispute event. A comprehensive literature search and then a review of litigation cases in New Zealand during the past 5 years were performed. Finally interviews with dispute resolution and construction experts are conducted. It is observed that three sources of (1) project uncertainties, (2) contract and processes, and (3) people and behavior are the common causes of conflict and dispute. However dispute triggers are different from the causes which created the conflict at the beginning. It is also acknowledged that three factors of (1) contract provision, (2) evidence, and (3) reasoning are required for successful claim handling and dispute prevention. Based on the ability to use these factors in dispute handling, relationship quality can be preserved or deteriorated. en
dc.description.uri http://ascelibrary.org/journal/jladah en
dc.publisher American Society of Civil Engineers en
dc.relation.ispartofseries Journal of Legal Affairs and Dispute Resolution in Engineering and Construction en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. Details obtained from http://www.sherpa.ac.uk/romeo/issn/1943-4162/ en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.title Dispute Manifestation and Relationship Quality in Practice en
dc.type Journal Article en
dc.identifier.doi 10.1061/(ASCE)LA.1943-4170.0000171 en
pubs.issue 1 en
pubs.begin-page 1 en
pubs.volume 8 en
dc.rights.holder Copyright: American Society of Civil Engineers en
pubs.author-url http://ascelibrary.org/doi/pdf/10.1061/(ASCE)LA.1943-4170.0000171 en
pubs.end-page 10 en
dc.rights.accessrights http://purl.org/eprint/accessRights/RestrictedAccess en
pubs.subtype Article en
pubs.elements-id 494392 en
pubs.org-id Engineering en
pubs.org-id Civil and Environmental Eng en
dc.identifier.eissn 1943-4170 en
pubs.number C4515003 en
pubs.record-created-at-source-date 2016-01-22 en

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