E-Government failure and an e-Procurement initiative: A case study in Indonesian government

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dc.contributor.advisor Gardner, L en
dc.contributor.author Cholil, Firman en
dc.date.accessioned 2016-11-04T03:22:22Z en
dc.date.issued 2016 en
dc.identifier.uri http://hdl.handle.net/2292/30968 en
dc.description Full text is available to authenticated members of The University of Auckland only. en
dc.description.abstract ICT has a significant impact on many aspects of life. It triggers government to transform its paradigm into e-Government in order to provide better business process externally and internally. Despite the potentials, opportunities and benefits yielded from e-Government development, many implementations have experienced failure, especially in developing countries. Failure costs are high; therefore, understanding the factors of e-Government success and failure are very important. One of these egovernment initiatives in the Indonesia context is e-Procurement. This program has evolved successfully embracing all barriers and challenges. This thesis aimed to investigate two areas. Firstly, it seeks to understand critical barriers/challenges that influence the success and failure of an e-Government implementation. Secondly, it attempts to evaluate the critical success factors that influenced e-Procurement initiative. Employing a qualitative interpretive method, this study explored the perceptions of 9 interviewees across 4 ministries within the Indonesian central government. The interviews were analyzed using a content analysis tool, and mixture of frameworks. It extracted their wisdom about e-government, and explored their views of eprocurement. By realizing the complexity of e-Government, this thesis considers multiple factors to be analyzed to get more comprehensive insight. The result of such analysis draws clear insights into the challenge factors faced by egovernment, and the success factors found in the e-procurement implementations in the Indonesian context. Its findings indicated that there are four inter-dependent aspects that determine success and failure of e-Government implementation. These aspects also imply the critical success factors of e-Procurement. en
dc.publisher ResearchSpace@Auckland en
dc.relation.ispartof Masters Thesis - University of Auckland en
dc.relation.isreferencedby UoA99264930411602091 en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights Restricted Item. Available to authenticated members of The University of Auckland. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.rights.uri http://creativecommons.org/licenses/by-nc-sa/3.0/nz/ en
dc.title E-Government failure and an e-Procurement initiative: A case study in Indonesian government en
dc.type Thesis en
thesis.degree.discipline Information Systems en
thesis.degree.grantor The University of Auckland en
thesis.degree.level Masters en
dc.rights.holder Copyright: The author en
pubs.elements-id 544640 en
pubs.record-created-at-source-date 2016-11-04 en

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