Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry

ResearchSpace/Manakin Repository

Show simple item record

dc.contributor.author Windahl, Charlotta en
dc.contributor.author Lakemond, N en
dc.date.accessioned 2012-05-13T21:13:33Z en
dc.date.accessioned 2017-03-16T06:13:13Z en
dc.date.issued 2010 en
dc.identifier.citation Industrial Marketing Management 39(8):1278-1290 2010 en
dc.identifier.issn 0019-8501 en
dc.identifier.uri http://hdl.handle.net/2292/32212 en
dc.description.abstract Although advanced services, or so called integrated solutions, have increasingly received attention in the literature, no coherent body of literature exists, and the relational dimensions and consequences of integrated solutions are not explored in detail. Based on the emerging literature, we develop a framework identifying four different categories of integrated solutions: rental, maintenance, operational and performance offerings. We also compare and contrast the service- and the goods-centered logics with the logic of integrated solutions, and thereby show how the reciprocal interdependencies increase between customers and suppliers. We explore these interdependencies further in three case studies of firms experimenting with integrated solutions, and identify dependencies related to process knowledge, process optimization, and process operations. The paper shows that rather than moving along a linear continuum from goods to services, firms developing integrated solutions need to balance elements of both goods- and service-logics, as well as manage the increased customer–supplier interdependencies that integrated solutions entail. en
dc.publisher Elsevier en
dc.relation.ispartofseries Industrial Marketing Management en
dc.relation.replaces http://hdl.handle.net/2292/17927 en
dc.relation.replaces 2292/17927 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.relation.replaces 2292/14514 en
dc.relation.replaces http://hdl.handle.net/2292/14514 en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. Details obtained from http://www.sherpa.ac.uk/romeo/issn/0019-8501/ en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.title Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry en
dc.type Journal Article en
dc.identifier.doi 10.1016/j.indmarman.2010.03.001 en
pubs.issue 8 en
pubs.begin-page 1278 en
pubs.volume 39 en
dc.rights.holder Copyright: Elsevier en
pubs.end-page 1290 en
pubs.merge-from 2292/14514 en
pubs.merge-from http://hdl.handle.net/2292/14514 en
dc.rights.accessrights http://purl.org/eprint/accessRights/RestrictedAccess en
pubs.subtype Article en
pubs.elements-id 153189 en
pubs.org-id Business and Economics en
pubs.org-id Marketing en
pubs.record-created-at-source-date 2012-05-14 en


Full text options

Full text for this item is not available in ResearchSpace.

Find Full text

This item appears in the following Collection(s)

Show simple item record

Share

Search ResearchSpace


Advanced Search

Browse