Abstract:
30 min workshop (10 min presentation + 15 min activity + 5min Q&A time) This workshop introduces user-centred research methods applied by librarians at the University of Auckland to investigate the needs of their patrons. The findings are analysed in order to understand our users better and apply this knowledge in the further development of the services and support provided. Come along and try out some of the methods in an engaging and interactive setting. Potential application to your own work environment will be discussed.