Abstract:
Purpose: This research examines the opportunity for third-party logistics providers (3PLs) to develop further value-added services for their clients, focused on purchasing. The provider perspectives on third-party purchase (3PP) services are examined in conjunction with their business environment, with a survey informed by transaction cost economics (TCE). Design/methodology/approach: New Zealand 3PL providers were surveyed and 166 responses were received. Structural equation modeling was employed to test the conceptual model. Findings: From the perspective of 3PL providers, uncertainty, frequency, and transaction size, but not asset specificity, are significantly associated with client value from a 3PP service. While asset specificity in investments is not required by 3PLs, they need a high frequency of orders, sufficient order size, and low levels of uncertainty as supporting conditions for the development of 3PP services. Originality / value: This study shows that 3PP services may be further developed by 3PL providers to improve the value offered to their clients. Research limitations: The sample focuses on 3PL providers and therefore does not address the behavioral characteristics of users or customers of the services.
