The Use of Social Media During Internationalisation: A Case Study Approach

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dc.contributor.advisor Fiedler, A en
dc.contributor.advisor Naidu, M en
dc.contributor.author Chong, Venesse en
dc.date.accessioned 2017-07-27T22:10:53Z en
dc.date.issued 2017 en
dc.identifier.uri http://hdl.handle.net/2292/34559 en
dc.description Full text is available to authenticated members of The University of Auckland only. en
dc.description.abstract Social media is becoming increasingly important in our society. Its growing popularity has led to the integration into many individuals’ everyday lives. It is therefore not surprising to find that an increasing number of firms are relying on the Internet while expanding to international markets. Although, there have been various theories surrounding internationalisation of firms, there have been diverse environmental and societal changes which have impacted the ways in which firms internationalise. This calls for a modification of existing internationalisation theories, in which the incorporation of the Internet is needed. This research will focus on the incorporation of the Internet into the Uppsala models, a common internationalisation theory. Using a qualitative case study approach, this research explored how firms, more specifically a New Zealand (NZ) small and medium sized enterprise (SME) can effectively utilise social media in emerging countries. This case was chosen as it provides a successful example for existing and future firms intending to internationalise into emerging countries, through identifying relevant opportunities and challenges associated with this. The findings of this research highlighted that there are various aims that can be achieved through the use of social media. These are namely, understanding consumers, consumer engagement, brand awareness and the creation of presence. Moreover, each of these aims had relevant opportunities and challenges, which had implications as to how it may affect the Uppsala models and thus impact a firm’s internationalisation efforts. Implications of these findings showed that firms intending to use social media to target emerging countries must consider carefully how to do so. This is because social media can effectively ameliorate or increase challenges associated with internationalisation, depending on how it is used. en
dc.publisher ResearchSpace@Auckland en
dc.relation.ispartof Masters Thesis - University of Auckland en
dc.relation.isreferencedby UoA99264941410202091 en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights Restricted Item. Available to authenticated members of The University of Auckland. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/3.0/nz/ en
dc.title The Use of Social Media During Internationalisation: A Case Study Approach en
dc.type Thesis en
thesis.degree.discipline Bioscience Enterprise en
thesis.degree.grantor The University of Auckland en
thesis.degree.level Masters en
dc.rights.holder Copyright: The author en
pubs.elements-id 640674 en
pubs.record-created-at-source-date 2017-07-28 en


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