Aging gracefully? Reviewing and enhancing Information Commons services at the University of Auckland

Abstract

The University Library’s Information Commons Group services and facilities have continued to thrive and improve student life and learning since the opening of the Kate Edger Information Commons in April 2003. The IC Group has a strong strategic focus on continuous improvement in areas of management, staff development, operations, space design, technology, resource development and client services. The IC Group collaborates with ITS in offering and improving electronic campus services for students. This paper outlines the “how” and “why” behind changes and improvements in the IC Group. The benefits to staff and students will also be demonstrated. This paper also briefly discusses the reengineering of the original service model to accommodate changes in learning, technology and student needs.