A Health Professional–Led Synchronous Discussion on Facebook: Descriptive Analysis of Users and Activities

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dc.contributor.author Grainger, R en
dc.contributor.author White, B en
dc.contributor.author Morton, C en
dc.contributor.author Day, Karen en
dc.date.accessioned 2018-10-11T00:33:43Z en
dc.date.issued 2017 en
dc.identifier.citation JMIR Formative Research 1(1):e6-e6 22 Nov 2017 en
dc.identifier.issn 2561-326X en
dc.identifier.uri http://hdl.handle.net/2292/40666 en
dc.description.abstract Background: Arthritis is a major cause of pain and disability. Arthritis New Zealand (Arthritis NZ) is a nongovernmental organization that provides advocacy, information, and advice and support services for people with arthritis in New Zealand. Since many people seek health information on the Web, Arthritis NZ has a webpage and a Facebook page. In addition to static content, Arthritis NZ provides synchronous discussions with an arthritis educator each week via Facebook. Objective: The aim of this study was to describe participation and structure of synchronous discussion with a health educator on a social media platform and the type of information and support provided to people with arthritis during discussions on this social media platform. Methods: Interpretive multimethods were used. Facebook Analytics were used to describe the users of the Arthritis NZ Facebook page and to provide descriptive summary statistics. Graphic analysis was used to summarize activity during a convenience sample of 10 arthritis educator–led synchronous discussions. Principles of thematic analysis were used to interpret transcripts of all comments from these 10 weekly arthritis educator–led discussions. Results: Users of the Arthritis NZ Facebook page were predominantly female (1437/1778, 80.82%), aged 18 to 54 years. Three major activities occurred during arthritis educator–led synchronous discussions: (1) seeking or giving support; (2) information enquiry; and (3) information sharing across a broad range of topic areas, largely related to symptoms and maintaining physical functioning. There was limited peer-to-peer interaction, with most threads consisting of two-comment exchanges between the users and arthritis educators. Conclusions: Arthritis educator–led discussions provided a forum for informational and emotional support for users. The facilitated discussion forum for people with arthritis on Facebook could be enhanced by encouraging increased user participation and increasing peer-to-peer interactions and further training of arthritis educators in facilitation of Web-based discussion. Future research should focus on addressing barriers to user participation and assessing the impact of arthritis educator facilitation training, with the latter leveraging the Action Research paradigm. en
dc.publisher JMIR Publications en
dc.relation.ispartofseries Jmir Formative Research en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.rights.uri https://creativecommons.org/licenses/by/2.0/ en
dc.title A Health Professional–Led Synchronous Discussion on Facebook: Descriptive Analysis of Users and Activities en
dc.type Journal Article en
dc.identifier.doi 10.2196/formative.7257 en
pubs.issue 1 en
pubs.begin-page 1 en
pubs.volume 1 en
dc.rights.holder Copyright: The authors en
pubs.author-url https://formative.jmir.org/2017/1/e6/ en
pubs.end-page 9 en
dc.rights.accessrights http://purl.org/eprint/accessRights/OpenAccess en
pubs.subtype Article en
pubs.elements-id 727244 en
pubs.org-id Medical and Health Sciences en
pubs.org-id Population Health en
pubs.org-id Health Systems en
dc.identifier.eissn 2561-326X en
pubs.record-created-at-source-date 2018-02-27 en
pubs.dimensions-id 30684425 en

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