Consumer information systems research agenda: Meeting challenges for interactive television service development

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dc.contributor.author Tuunanen, T en
dc.contributor.author Myers, Michael en
dc.date.accessioned 2018-10-16T20:49:41Z en
dc.date.issued 2017-01-18 en
dc.identifier.isbn 1522521399 en
dc.identifier.isbn 9781522521396 en
dc.identifier.uri http://hdl.handle.net/2292/42034 en
dc.description.abstract © 2017 by IGI Global. All rights reserved. We suggest that a new type of information system appears to be increasing in importance, that of consumer information systems. Compared with traditional information systems development approaches, where the focus is on improving the efficiency and effectiveness of organizational processes, design for consumer information systems focuses more on the enjoyment, pleasure and purchases of the consumer. We argue that the shift in focus from users to consumers in consumer information systems calls for a significant re-appraisal of our current information systems development methods. Hence, this chapter proposes a new research agenda for IS researchers focusing on the development of consumer information systems. The expected contributions include new insights into effective management processes for service design, a better understanding of issues of integration of information systems development practices used to develop consumer information systems, and the development of methods for requirements discovery for service innovation. en
dc.relation.ispartof Socio-Economic Perspectives on Consumer Engagement and Buying Behavior en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.rights.uri https://www.igi-global.com/about/rights-permissions/content-reuse/ en
dc.title Consumer information systems research agenda: Meeting challenges for interactive television service development en
dc.type Book Item en
dc.identifier.doi 10.4018/978-1-5225-2139-6.ch007 en
pubs.begin-page 140 en
dc.rights.holder Copyright: IGI Global en
pubs.end-page 153 en
pubs.publication-status Published en
dc.rights.accessrights http://purl.org/eprint/accessRights/OpenAccess en
pubs.elements-id 705298 en
pubs.org-id Business and Economics en
pubs.org-id Info Systems & Operations Mgmt en


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