dc.contributor.author |
Waterworth, Susan |
en |
dc.contributor.author |
Raphael, Deborah |
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dc.contributor.author |
Parsons, John |
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dc.contributor.author |
Arroll, Bruce |
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dc.contributor.author |
Gott, Caryl |
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dc.date.accessioned |
2018-11-19T02:35:37Z |
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dc.date.issued |
2018-02 |
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dc.identifier.citation |
Journal of Advanced Nursing 74(2):373-382 Feb 2018 |
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dc.identifier.issn |
0309-2402 |
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dc.identifier.uri |
http://hdl.handle.net/2292/44470 |
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dc.description.abstract |
To determine which aspects of primary nurse-patient telephone communication are viewed positively or negatively in terms of meeting the older persons' needs.Health professionals are increasingly being called on to develop different ways of working and increase their capacity to meet the needs of an ageing population. In some countries, telephone communication between primary nurses and patients in General Practice is already seen as a routine practice, but determining the value of this type of communication as a specific health service needs more understanding.A qualitative exploratory study as the aim was to explore the older person's experiences.Semi-structured interviews were conducted with 21 older people from General Practices in New Zealand during 2014-2015. Thematic analysis was informed by a constructivist grounded theory approach.The overarching theme was the difficulties older people face in making decisions about whether to contact a health professional by telephone and whether this should be the Primary nurse. Accounting for some of their symptoms as age related added to the uncertainty of decision-making. Importantly, some older people were not raising concerns e.g. emotional state.Decision-making by older people around treatment seeking is complex. Increasing the awareness of the nurse role in the General Practice is integral to creating a health system which will meet the needs of a growing older population. Primary care practices can review their systems to better inform older people how the nurse-telephone role as a specific health service works and what they can expect when using this service. |
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dc.format.medium |
Print-Electronic |
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dc.language |
eng |
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dc.relation.ispartofseries |
Journal of advanced nursing |
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dc.rights |
Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. |
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dc.rights |
This is the peer reviewed version of the following article: Waterworth S, Raphael D, Parsons J, Arroll B & Gott M (2018). Older people's experiences of nurse-patient telephone communication in the primary healthcare setting. Journal of Advanced Nursing 74(2):373-382, which has been published in final form at http://dx.doi.org/10.1111/jan.13449. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions. |
en |
dc.rights.uri |
https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm |
en |
dc.rights.uri |
https://authorservices.wiley.com/author-resources/Journal-Authors/licensing/self-archiving.html |
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dc.subject |
Humans |
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dc.subject |
Attitude to Computers |
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dc.subject |
Communication |
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dc.subject |
Nurse's Role |
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dc.subject |
Nurse-Patient Relations |
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dc.subject |
Remote Consultation |
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dc.subject |
Telephone |
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dc.subject |
Aged |
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dc.subject |
Aged, 80 and over |
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dc.subject |
Frail Elderly |
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dc.subject |
Patient Satisfaction |
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dc.subject |
Primary Health Care |
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dc.subject |
New Zealand |
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dc.subject |
Female |
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dc.subject |
Male |
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dc.title |
Older people's experiences of nurse-patient telephone communication in the primary healthcare setting. |
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dc.type |
Journal Article |
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dc.identifier.doi |
10.1111/jan.13449 |
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pubs.issue |
2 |
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pubs.begin-page |
373 |
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pubs.volume |
74 |
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dc.rights.holder |
Copyright: Wiley |
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dc.identifier.pmid |
28881437 |
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pubs.end-page |
382 |
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pubs.publication-status |
Published |
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dc.rights.accessrights |
http://purl.org/eprint/accessRights/OpenAccess |
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pubs.subtype |
Journal Article |
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pubs.elements-id |
666109 |
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pubs.org-id |
Medical and Health Sciences |
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pubs.org-id |
Nursing |
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pubs.org-id |
Population Health |
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pubs.org-id |
Gen.Practice& Primary Hlthcare |
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dc.identifier.eissn |
1365-2648 |
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pubs.record-created-at-source-date |
2017-09-08 |
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pubs.dimensions-id |
28881437 |
en |