Social control in information systems development: a negotiated order perspective

Show simple item record Chua, Cecil en Myers, Michael en 2018-11-20T00:23:47Z en 2018 en
dc.identifier.issn 0268-3962 en
dc.identifier.uri en
dc.description.abstract Control is vital for IS projects to be delivered on time and within budget. Control theory helps us better understand and explain control in information systems operations and development. However, simplistic notions about control do not correspond to how control actually works. We believe that a social perspective that sees controls as negotiated orders, and not just things imposed by controllers on controlees, better explains control of IS projects and operations. Through an interpretive case study of client-vendor control in the IS department of a large agricultural distributor, we show that: (1) control enactment involves the controller's consideration of the social and organizational context as well as the controller's intention. (2) Control enactment involves a socially constructed meaning and unintended consequences. (3) The control enactment also involves controlee intent either because of negotiation with the controller, or indirectly by way of alternative structures. Finally, (4) the control itself influences the controller and controlee in unanticipated ways. Seeing control as the result of negotiated orders between controllers and controlees contributes to control theory by suggesting that, in practice, negotiation, shaping and re-appropriation are necessary for successful control enactment. en
dc.publisher Palgrave Macmillan en
dc.relation.ispartofseries Journal of Information Technology en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri en
dc.title Social control in information systems development: a negotiated order perspective en
dc.type Journal Article en
dc.identifier.doi 10.1057/s41265-017-0048-4 en
pubs.issue 3 en
pubs.begin-page 173 en
pubs.volume 33 en
dc.rights.holder Copyright: The author en en
pubs.end-page 187 en
dc.rights.accessrights en
pubs.subtype Article en
pubs.elements-id 705239 en Business and Economics en Info Systems & Operations Mgmt en
pubs.record-created-at-source-date 2017-11-03 en 2018-09 en

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