Integrating a dynamic capabilities framework into workplace e-learning process evaluations

Abstract

The goal of any e-learning programme is to improve employee’s capabilities in order to enhance an organisation’s performance. However, as notions of sustained performance in strategic management have moved from measures of production and profit towards innovation and adaptation, new frameworks are needed. Therefore, the design and evaluation of e-learning in workplace settings should also be consistent with developing mutable or dynamic capabilities. We present findings of an exploratory qualitative study that examines e-learning processes and evaluations in eleven medium to large New Zealand organisations. Our analysis reveals that organisations with relatively dynamic contexts seem more likely to use e-learning to support innovative processes and evaluate according.