Shaping service ecosystems: exploring the dark side of agency

Mele, Cristina; Nenonen, Suvi; Pels, Jaqueline; Storbacka, Kaj; Nariswari, Angeline; Kaartemo, Valtteri

dc.contributor.author	Mele, Cristina	en
dc.contributor.author	Nenonen, Suvi	en
dc.contributor.author	Pels, Jaqueline	en
dc.contributor.author	Storbacka, Kaj	en
dc.contributor.author	Nariswari, Angeline	en
dc.contributor.author	Kaartemo, Valtteri	en
dc.date.accessioned	2019-03-20T03:57:13Z	en
dc.date.issued	2018-01-01	en
dc.identifier.issn	1757-5818	en
dc.identifier.uri	http://hdl.handle.net/2292/46174	en
dc.language	English	en
dc.publisher	EMERALD GROUP PUBLISHING LTD	en
dc.relation.ispartofseries	JOURNAL OF SERVICE MANAGEMENT	en
dc.rights	Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher.	en
dc.rights.uri	https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm	en
dc.subject	Social Sciences	en
dc.subject	Management	en
dc.subject	Business & Economics	en
dc.subject	Opportunism	en
dc.subject	Service ecosystem	en
dc.subject	Conflict	en
dc.subject	Ambiguity	en
dc.subject	Dark side	en
dc.subject	VALUE CO-CREATION	en
dc.subject	BUYER-SELLER RELATIONSHIPS	en
dc.subject	DOMINANT LOGIC	en
dc.subject	RESOURCE INTEGRATION	en
dc.subject	CAUSAL AMBIGUITY	en
dc.subject	OPPORTUNISM	en
dc.subject	BUSINESS	en
dc.subject	CONFLICT	en
dc.subject	ANTECEDENTS	en
dc.subject	EMERGENCE	en
dc.title	Shaping service ecosystems: exploring the dark side of agency	en
dc.type	Journal Article	en
dc.identifier.doi	10.1108/JOSM-02-2017-0026	en
pubs.issue	4	en
pubs.begin-page	521	en
pubs.volume	29	en
dc.rights.holder	Copyright: The author	en
pubs.author-url	http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000442234000002&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=6e41486220adb198d0efde5a3b153e7d	en
pubs.end-page	545	en
pubs.publication-status	Published	en
dc.rights.accessrights	http://purl.org/eprint/accessRights/RestrictedAccess	en
pubs.subtype	Article	en
pubs.subtype	Journal	en
pubs.elements-id	752581	en
pubs.org-id	Business and Economics	en
pubs.org-id	Graduate School of Management	en
pubs.org-id	Marketing	en
dc.identifier.eissn	1757-5826	en