"Fair, simple, speedy and effective"? Barriers to access to justice in the Health and Disability Commissioner Complaints Process in New Zealand

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dc.contributor.author Manning, Joanna en
dc.date.accessioned 2019-05-28T21:08:18Z en
dc.date.issued 2018 en
dc.identifier.issn 1173-5864 en
dc.identifier.uri http://hdl.handle.net/2292/46794 en
dc.description.abstract Given the absence of a civil damages action for personal injury, the Health and Disability Commissioner’s (HDC) complaints process occupies a pivotal role in New Zealand’s medico-legal regulatory arrangements. It is designed to address complainants’ non-financial motivations in making a complaint after an adverse event in their health care. This article asks whether the HDC complaints process accords its users, particularly complainants and consumers, acceptable and effective legal mechanisms for asserting their legal rights and securing just outcomes. The process is assessed against the original statutory aims of the complaints process (“fair, simple, speedy, and efficient resolution of complaints”). Quantitative and qualitative evidence is marshalled in support of the conclusion that unacceptable barriers to accessing justice are embedded in the complaints process, as currently designed and operationalised. Of particular note are the lack of any means for a complainant to seek review of the merits of a Commissioner’s decision to take no further action on a complaint, and for either party to challenge the outcome of an HDC investigation. Four reform options are considered. The author’s preference is the inclusion of a mechanism for external review or appeal of adverse HDC decisions. en
dc.relation.ispartofseries New Zealand Law Review en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.title "Fair, simple, speedy and effective"? Barriers to access to justice in the Health and Disability Commissioner Complaints Process in New Zealand en
dc.type Journal Article en
pubs.issue 4 en
pubs.begin-page 611 en
pubs.volume 2018 en
dc.rights.holder Copyright: The author en
pubs.author-url https://catalogue.library.auckland.ac.nz/permalink/f/1v9lq2o/uoa_alma21126068970002091 en
pubs.end-page 656 en
dc.rights.accessrights http://purl.org/eprint/accessRights/RestrictedAccess en
pubs.subtype Article en
pubs.elements-id 767329 en
pubs.org-id Law en
pubs.org-id Faculty Administration Law en
pubs.record-created-at-source-date 2019-04-03 en

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