An information processing view on joint vendor performance in multi-sourcing: The role of the guardian

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Show simple item record Oshri, Ilan en Dibbern, J en Kotlarsky, Julia en Krancher, O en 2019-10-08T08:35:25Z en 2019 en
dc.identifier.citation Journal of Management Information Systems 36(4):1248-1283 2019 en
dc.identifier.issn 0742-1222 en
dc.identifier.uri en
dc.description.abstract This paper examines joint vendor performance in multi-sourcing arrangements. Using an Information Processing View, we argue that managing interdependencies between multiple vendors imposes substantial information processing (IP) requirements on clients. To achieve high joint performance, clients therefore need to possess sufficient IP capacity. We examine how three sources of IP capacity, two internal (i.e., the client’s inter-vendor governance and the client’s architectural knowledge) and one external (i.e., the guardian vendor), work together in realizing joint performance. Our results show that formal governance and architectural knowledge contribute to joint performance. The guardian vendor contributes to joint performance in settings where the client deploys strong governance but lacks architectural knowledge. This suggests that, contrary to common views in the literature, guardian vendors should not be understood as mediators (or single points of contact) who relieve clients from governance efforts. Instead, guardian vendors are more fruitfully understood as architects, who complement the client’s governance efforts by compensating for knowledge gaps. Put simply, client firms should consider using a guardian vendor to compensate for weak architectural knowledge while still maintaining strong formal and informal governance of all vendors en
dc.description.uri en
dc.publisher Taylor & Francis (Routledge) en
dc.relation.ispartofseries Journal of Management Information Systems en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri en
dc.rights.uri en
dc.title An information processing view on joint vendor performance in multi-sourcing: The role of the guardian en
dc.type Journal Article en
dc.identifier.doi 10.1080/07421222.2019.1661091 en
pubs.issue 4 en
pubs.begin-page 1248 en
pubs.volume 36 en
dc.rights.holder Copyright: Taylor & Francis en en
pubs.end-page 1283 en
dc.rights.accessrights en
pubs.subtype Article en
pubs.elements-id 773333 en Business and Economics en Graduate School of Management en Info Systems & Operations Mgmt en
dc.identifier.eissn 1557-928X en
pubs.record-created-at-source-date 2019-05-29 en 2019-10-09 en

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