An information processing view on joint vendor performance in multi-sourcing: The role of the guardian

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dc.contributor.author Oshri, Ilan en
dc.contributor.author Dibbern, J en
dc.contributor.author Kotlarsky, Julia en
dc.contributor.author Krancher, O en
dc.date.accessioned 2019-10-08T08:35:25Z en
dc.date.issued 2019 en
dc.identifier.citation Journal of Management Information Systems 36(4):1248-1283 2019 en
dc.identifier.issn 0742-1222 en
dc.identifier.uri http://hdl.handle.net/2292/48456 en
dc.description.abstract This paper examines joint vendor performance in multi-sourcing arrangements. Using an Information Processing View, we argue that managing interdependencies between multiple vendors imposes substantial information processing (IP) requirements on clients. To achieve high joint performance, clients therefore need to possess sufficient IP capacity. We examine how three sources of IP capacity, two internal (i.e., the client’s inter-vendor governance and the client’s architectural knowledge) and one external (i.e., the guardian vendor), work together in realizing joint performance. Our results show that formal governance and architectural knowledge contribute to joint performance. The guardian vendor contributes to joint performance in settings where the client deploys strong governance but lacks architectural knowledge. This suggests that, contrary to common views in the literature, guardian vendors should not be understood as mediators (or single points of contact) who relieve clients from governance efforts. Instead, guardian vendors are more fruitfully understood as architects, who complement the client’s governance efforts by compensating for knowledge gaps. Put simply, client firms should consider using a guardian vendor to compensate for weak architectural knowledge while still maintaining strong formal and informal governance of all vendors en
dc.description.uri https://catalogue.library.auckland.ac.nz/permalink/f/t37c0t/uoa_alma21177907780002091 en
dc.publisher Taylor & Francis (Routledge) en
dc.relation.ispartofseries Journal of Management Information Systems en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.rights.uri https://authorservices.taylorandfrancis.com/sharing-your-work/ en
dc.title An information processing view on joint vendor performance in multi-sourcing: The role of the guardian en
dc.type Journal Article en
dc.identifier.doi 10.1080/07421222.2019.1661091 en
pubs.issue 4 en
pubs.begin-page 1248 en
pubs.volume 36 en
dc.rights.holder Copyright: Taylor & Francis en
pubs.author-url https://www.tandfonline.com/doi/full/10.1080/07421222.2019.1661091 en
pubs.end-page 1283 en
dc.rights.accessrights http://purl.org/eprint/accessRights/RestrictedAccess en
pubs.subtype Article en
pubs.elements-id 773333 en
pubs.org-id Business and Economics en
pubs.org-id Graduate School of Management en
pubs.org-id Info Systems & Operations Mgmt en
dc.identifier.eissn 1557-928X en
pubs.record-created-at-source-date 2019-05-29 en
pubs.online-publication-date 2019-10-09 en


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