Trusting Friend or Complacent Foe: Perceptions of Automation within the Human Agent

Abstract

In relation to the theme of Managing the Many Faces of Sustainable Work, this session will aim to immerse participants into the new, ever changing world of automation. Automation is changing the way humans perform job duties and affecting the human agent’s perception of automation. This evolution will influence the future of work and innovation. The concepts of trust and complacency will be posed to participants for feedback and discussion. This refereed interactive paper has three primary aims: (1) To raise awareness of the importance of automation in the future of work; (2) to share strategies for acknowledging overlap in the literature; (3) to foster an ANZAM scholarly community around automation, complacency, trust, perception and the future of work.