The Importance of User Segmentation for Designing Digital Therapy for Adolescent Mental Health: Findings From Scoping Processes

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dc.contributor.author Fleming, Theresa en
dc.contributor.author Merry, Sally en
dc.contributor.author Stasiak, Karolina en
dc.contributor.author Hopkins, Sarah en
dc.contributor.author Patolo, T en
dc.contributor.author Ruru, S en
dc.contributor.author Latu, M en
dc.contributor.author Shepherd, Matthew en
dc.contributor.author Christie, Grant en
dc.contributor.author Goodyear-Smith, Felicity en
dc.date.accessioned 2019-11-24T21:44:13Z en
dc.date.issued 2019-05 en
dc.identifier.citation JMIR mental health 6(5):e12656-e12656 May 2019 en
dc.identifier.issn 2368-7959 en
dc.identifier.uri http://hdl.handle.net/2292/49081 en
dc.description.abstract BACKGROUND:New Zealand youth, especially those of Māori and Pacific descent, have high rates of depression, anxiety, and self-harm, but have low rates of help-seeking from mental health professionals. Apps, computerized therapy, and other digital tools can be effective, highly scalable treatments for anxiety and depression. Co-design processes are often used to foster engagement with end users, but this does not always lead to high levels of engagement. OBJECTIVE:We aimed to carry out preliminary scoping to understand adolescents' current internet use and diversity of preferences to inform a planned co-design process for creating digital mental health tools for teenagers. METHODS:Interactive workshops and focus groups were held with young people. Data were analyzed using a general inductive approach. RESULTS:Participants (N=58) engaged in 2 whānau (extended family) focus groups (n=4 and n=5), 2 school- or community-based focus groups (n=9 each), and 2 workshops (n=11 and n=20). The authors identified 3 overarching themes: (1) Digital mental health tools are unlikely to be successful if they rely solely on youth help-seeking. (2) A single approach is unlikely to appeal to all. Participants had diverse, noncompatible preferences in terms of look or feel of an app or digital tool. The authors identified 4 user groups players or gamers, engagers, sceptics, and straight-talkers. These groups differed by age and degree of current mental health need and preferred gamified or fun approaches, were open to a range of approaches, were generally disinterested, or preferred direct-to-the-point, serious approaches, respectively. (3) Digital mental health tools should provide an immediate response to a range of different issues and challenges that a young person may face. CONCLUSIONS:Defining the preferences of different groups of users may be important for increasing engagement with digital therapies even within specific population and mental health-need groups. This study demonstrates the importance of scoping possible user needs to inform design processes. en
dc.format.medium Electronic en
dc.language eng en
dc.relation.ispartofseries JMIR mental health en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.rights.uri https://creativecommons.org/licenses/by/4.0/ en
dc.title The Importance of User Segmentation for Designing Digital Therapy for Adolescent Mental Health: Findings From Scoping Processes en
dc.type Journal Article en
dc.identifier.doi 10.2196/12656 en
pubs.issue 5 en
pubs.begin-page e12656 en
pubs.volume 6 en
dc.rights.holder Copyright: The authors en
pubs.end-page e12656 en
pubs.publication-status Published en
dc.rights.accessrights http://purl.org/eprint/accessRights/OpenAccess en
pubs.subtype Article en
pubs.elements-id 772250 en
pubs.org-id Medical and Health Sciences en
pubs.org-id Population Health en
pubs.org-id Gen.Practice& Primary Hlthcare en
pubs.org-id School of Medicine en
pubs.org-id Psychological Medicine Dept en
dc.identifier.eissn 2368-7959 en
pubs.record-created-at-source-date 2019-06-07 en
pubs.online-publication-date 2019-05-08 en
pubs.dimensions-id 31066705 en


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https://creativecommons.org/licenses/by/4.0/ Except where otherwise noted, this item's license is described as https://creativecommons.org/licenses/by/4.0/

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