“My Library Has Just Been Obliterated”: Producing New Norms of Use Via Software Update

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dc.contributor.author Morreale, Fabio en
dc.contributor.author Eriksson, M en
dc.coverage.spatial Honolulu, Hawaii, United States en
dc.date.accessioned 2020-04-20T02:11:30Z en
dc.date.issued 2020-04-25 en
dc.identifier.citation SIGCHI Conference Proceedings. ACM. 13 pages. 25 Apr 2020 en
dc.identifier.isbn 978-1-4503-6708-0 en
dc.identifier.uri http://hdl.handle.net/2292/50436 en
dc.description.abstract Software updates are commonly perceived as tools for fixing flaws and improving functionality. In this paper, we problematise this view by showing how software updates may also be used by vendors to create new norms of use that control user behaviour and reduce their agency. We explore the nature and aftermath of a controversial software update that was released by Spotify in June 2019. By analysing almost 3,500 reactions to this update, we show how it removed and modified several features in ways that severely affected users’ capability to organise, navigate, and maintain their music libraries, while it pushed modes of listening that delegate song selection to Spotify. Elaborating upon our results, we discuss how updates may be used as political tools that privilege certain forms of behaviour while restricting others. We also portray updates as sites where ongoing struggles and negotiations regarding user agency and digital ownership take place. en
dc.description.uri https://chi2020.acm.org/ en
dc.publisher ACM en
dc.relation.ispartof CHI 2020 Conference on Human Factors in Computing Systems en
dc.relation.ispartofseries SIGCHI Conference Proceedings en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.rights.uri https://authors.acm.org/author-resources/copyright-policy#permanent%20rights en
dc.subject Protocological power en
dc.subject psychological ownership en
dc.subject normative affordances en
dc.subject Spotify en
dc.subject music streaming en
dc.subject critical computing en
dc.title “My Library Has Just Been Obliterated”: Producing New Norms of Use Via Software Update en
dc.type Conference Item en
dc.identifier.doi 10.1145/3313831.3376308 en
dc.rights.holder Copyright: The authors en
pubs.finish-date 2020-04-30 en
pubs.start-date 2020-04-25 en
dc.rights.accessrights http://purl.org/eprint/accessRights/OpenAccess en
pubs.subtype Proceedings en
pubs.elements-id 795685 en
pubs.org-id Creative Arts and Industries en
pubs.org-id Music en
pubs.record-created-at-source-date 2020-02-28 en

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