dc.contributor.author |
Morreale, Fabio |
en |
dc.contributor.author |
Eriksson, M |
en |
dc.coverage.spatial |
Honolulu, Hawaii, United States |
en |
dc.date.accessioned |
2020-04-20T02:11:30Z |
en |
dc.date.issued |
2020-04-25 |
en |
dc.identifier.citation |
SIGCHI Conference Proceedings. ACM. 13 pages. 25 Apr 2020 |
en |
dc.identifier.isbn |
978-1-4503-6708-0 |
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dc.identifier.uri |
http://hdl.handle.net/2292/50436 |
en |
dc.description.abstract |
Software updates are commonly perceived as tools for fixing flaws and improving functionality. In this paper, we problematise this view by showing how software updates may also be used by vendors to create new norms of use that control user behaviour and reduce their agency. We explore the nature and aftermath of a controversial software update that was released by Spotify in June 2019. By analysing almost 3,500 reactions to this update, we show how it removed and modified several features in ways that severely affected users’ capability to organise, navigate, and maintain their music libraries, while it pushed modes of listening that delegate song selection to Spotify. Elaborating upon our results, we discuss how updates may be used as political tools that privilege certain forms of behaviour while restricting others. We also portray updates as sites where ongoing struggles and negotiations regarding user agency and digital ownership take place. |
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dc.description.uri |
https://chi2020.acm.org/ |
en |
dc.publisher |
ACM |
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dc.relation.ispartof |
CHI 2020 Conference on Human Factors in Computing Systems |
en |
dc.relation.ispartofseries |
SIGCHI Conference Proceedings |
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dc.rights |
Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. |
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dc.rights.uri |
https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm |
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dc.rights.uri |
https://authors.acm.org/author-resources/copyright-policy#permanent%20rights |
en |
dc.subject |
Protocological power |
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dc.subject |
psychological ownership |
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dc.subject |
normative affordances |
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dc.subject |
Spotify |
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dc.subject |
music streaming |
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dc.subject |
critical computing |
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dc.title |
“My Library Has Just Been Obliterated”: Producing New Norms of Use Via Software Update |
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dc.type |
Conference Item |
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dc.identifier.doi |
10.1145/3313831.3376308 |
en |
dc.rights.holder |
Copyright: The authors |
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pubs.finish-date |
2020-04-30 |
en |
pubs.start-date |
2020-04-25 |
en |
dc.rights.accessrights |
http://purl.org/eprint/accessRights/OpenAccess |
en |
pubs.subtype |
Proceedings |
en |
pubs.elements-id |
795685 |
en |
pubs.org-id |
Creative Arts and Industries |
en |
pubs.org-id |
Music |
en |
pubs.record-created-at-source-date |
2020-02-28 |
en |