dc.contributor.author |
Sartori do Amaral, Carla |
en |
dc.contributor.author |
Chamorro-Koc, M |
en |
dc.contributor.author |
Beatson, A |
en |
dc.contributor.author |
Tuzovic, S |
en |
dc.coverage.spatial |
Brisbane, Australia |
en |
dc.date.accessioned |
2020-08-24T04:45:30Z |
en |
dc.date.available |
2020-08-24T04:45:30Z |
en |
dc.date.issued |
2020 |
en |
dc.identifier.citation |
High Tech and High Touch: The Future of Human Service Book of Abstracts. School of Advertising, Marketing and Public Relations QUT Business School Queensland University of Technology. 357-359. 2020 |
en |
dc.identifier.uri |
http://hdl.handle.net/2292/52779 |
en |
dc.description.abstract |
Transformative service research (TSR), a priority in service research (L. Anderson & Ostrom, 2015), is concerned with a positive impact on well-being for all participants in service systems – both consumers and service providers (L. Anderson et al., 2013). Recent studies have positioned service design as key mindset to achieve TSR outcomes because of its human-centred, multidisciplinary and transformative approach (S. Anderson, Nasr, & Rayburn, 2018; Sangiorgi et al., 2019). Yet, research is lacking on how the adoption of a human-centred mindset can inform the design of transformative services. This paper presents preliminary findings of a qualitative study investigating the mobility experience of people with physical disabilities in Brisbane, Australia. The study employed critical-incident style interviews to provide participants with the opportunity to give their account of experiences about barriers and enablers to their mobility and how digitally-enabled services supported them. This study demonstrates how positioning consumers in the centre of the research enables participants to raise concerns about the issues impacting their well-being and, allow them to propose an agenda to transform their lives. |
en |
dc.description.uri |
https://www.servsig2020.org/conference-tracks/ |
en |
dc.relation.ispartof |
11th SERVSIG 2020 Conference - High Tech and High Touch: The Future of Human Service |
en |
dc.rights |
Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. |
en |
dc.rights.uri |
https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm |
en |
dc.rights.uri |
https://creativecommons.org/licenses/by-nc-sa/4.0/ |
en |
dc.subject |
Design |
en |
dc.subject |
Service Design |
en |
dc.subject |
Transformative Service Research |
en |
dc.subject |
Vulnerable Consumers |
en |
dc.title |
When mobility becomes a challenge: A human-centred approach to understand the needs of people with disabilities |
en |
dc.type |
Conference Item |
en |
pubs.begin-page |
357 |
en |
dc.rights.holder |
Copyright: The authors |
en |
pubs.author-url |
https://www.servsig2020.org/abstract-book/ |
en |
pubs.end-page |
359 |
en |
pubs.finish-date |
2020-07-12 |
en |
pubs.start-date |
2020-07-09 |
en |
dc.rights.accessrights |
http://purl.org/eprint/accessRights/OpenAccess |
en |
pubs.subtype |
Abstract |
en |
pubs.elements-id |
805438 |
en |
pubs.org-id |
Creative Arts and Industries |
en |
pubs.org-id |
Fine Arts |
en |
pubs.record-created-at-source-date |
2020-07-12 |
en |