When mobility becomes a challenge: A human-centred approach to understand the needs of people with disabilities

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dc.contributor.author Sartori do Amaral, Carla en
dc.contributor.author Chamorro-Koc, M en
dc.contributor.author Beatson, A en
dc.contributor.author Tuzovic, S en
dc.coverage.spatial Brisbane, Australia en
dc.date.accessioned 2020-08-24T04:45:30Z en
dc.date.available 2020-08-24T04:45:30Z en
dc.date.issued 2020 en
dc.identifier.citation High Tech and High Touch: The Future of Human Service Book of Abstracts. School of Advertising, Marketing and Public Relations QUT Business School Queensland University of Technology. 357-359. 2020 en
dc.identifier.uri http://hdl.handle.net/2292/52779 en
dc.description.abstract Transformative service research (TSR), a priority in service research (L. Anderson & Ostrom, 2015), is concerned with a positive impact on well-being for all participants in service systems – both consumers and service providers (L. Anderson et al., 2013). Recent studies have positioned service design as key mindset to achieve TSR outcomes because of its human-centred, multidisciplinary and transformative approach (S. Anderson, Nasr, & Rayburn, 2018; Sangiorgi et al., 2019). Yet, research is lacking on how the adoption of a human-centred mindset can inform the design of transformative services. This paper presents preliminary findings of a qualitative study investigating the mobility experience of people with physical disabilities in Brisbane, Australia. The study employed critical-incident style interviews to provide participants with the opportunity to give their account of experiences about barriers and enablers to their mobility and how digitally-enabled services supported them. This study demonstrates how positioning consumers in the centre of the research enables participants to raise concerns about the issues impacting their well-being and, allow them to propose an agenda to transform their lives. en
dc.description.uri https://www.servsig2020.org/conference-tracks/ en
dc.relation.ispartof 11th SERVSIG 2020 Conference - High Tech and High Touch: The Future of Human Service en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.rights.uri https://creativecommons.org/licenses/by-nc-sa/4.0/ en
dc.subject Design en
dc.subject Service Design en
dc.subject Transformative Service Research en
dc.subject Vulnerable Consumers en
dc.title When mobility becomes a challenge: A human-centred approach to understand the needs of people with disabilities en
dc.type Conference Item en
pubs.begin-page 357 en
dc.rights.holder Copyright: The authors en
pubs.author-url https://www.servsig2020.org/abstract-book/ en
pubs.end-page 359 en
pubs.finish-date 2020-07-12 en
pubs.start-date 2020-07-09 en
dc.rights.accessrights http://purl.org/eprint/accessRights/OpenAccess en
pubs.subtype Abstract en
pubs.elements-id 805438 en
pubs.org-id Creative Arts and Industries en
pubs.org-id Fine Arts en
pubs.record-created-at-source-date 2020-07-12 en

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