dc.contributor.author |
Brooks Jade Wendy |
|
dc.contributor.author |
Ravishankar MN |
|
dc.contributor.author |
Oshri Ilan |
|
dc.date.accessioned |
2020-11-11T20:16:02Z |
|
dc.date.available |
2020-11-11T20:16:02Z |
|
dc.date.issued |
2020-9-1 |
|
dc.identifier.citation |
Journal of Information Technology 35(3):232-250 Sep 2020 |
|
dc.identifier.issn |
0268-3962 |
|
dc.identifier.uri |
http://hdl.handle.net/2292/53551 |
|
dc.description.abstract |
© Association for Information Technology Trust 2020. Tensions are a major source of communication problems, coordination issues, and conflict in globally distributed work. In this article, we argue that extant literature falls short of addressing tensions in globally distributed work at two levels. First, it fails to fully account for the intrinsic and entrenched nature of tensions in globally distributed work, suggesting instead that they can be resolved or made to disappear. Second, it does not examine the key interactions among different kinds of tensions. Drawing on qualitative data from a distributed finance organization and applying concepts from paradox theory, we show how globally distributed units negotiate knowledge, power, and identity tensions in collaborative work. The findings illuminate how a sequential enactment of both formal and informal solutions can better address tensions and generate collaborative opportunities in globally distributed work. Building on the findings, we develop a phasal model of tension evolution and management in globally distributed work which explains how tensions evolve from a phase of suppression through to a phase of attenuation. We demonstrate the interactions of knowledge–power–identity tensions against a background of defensive, interactive, and collaborative behaviors, and suggest several practical implications for globally distributed work practice. |
|
dc.description.uri |
https://catalogue.library.auckland.ac.nz/permalink/f/t37c0t/uoa_alma51208249180002091 |
|
dc.language |
English |
|
dc.publisher |
SAGE PUBLICATIONS LTD |
|
dc.relation.ispartofseries |
JOURNAL OF INFORMATION TECHNOLOGY |
|
dc.rights |
Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. |
|
dc.rights.uri |
https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm |
|
dc.rights.uri |
https://uk.sagepub.com/en-gb/eur/posting-to-an-institutional-repository-green-open-access |
|
dc.subject |
Science & Technology |
|
dc.subject |
Social Sciences |
|
dc.subject |
Technology |
|
dc.subject |
Computer Science, Information Systems |
|
dc.subject |
Information Science & Library Science |
|
dc.subject |
Management |
|
dc.subject |
Computer Science |
|
dc.subject |
Business & Economics |
|
dc.subject |
Paradox |
|
dc.subject |
globally distributed work |
|
dc.subject |
case study research |
|
dc.subject |
OFFSHORING RELATIONSHIPS |
|
dc.subject |
KNOWLEDGE TRANSFER |
|
dc.subject |
TEAMS |
|
dc.subject |
IDENTITY |
|
dc.subject |
MODEL |
|
dc.subject |
CONTRADICTIONS |
|
dc.subject |
COLLABORATION |
|
dc.subject |
ORGANIZATION |
|
dc.subject |
COOPETITION |
|
dc.subject |
GOVERNANCE |
|
dc.subject |
08 Information And Computing Sciences |
|
dc.subject |
15 Commerce, Management, Tourism And Services |
|
dc.subject |
17 Psychology And Cognitive Sciences |
|
dc.title |
Paradox and the negotiation of tensions in globally distributed work |
|
dc.type |
Journal Article |
|
dc.identifier.doi |
10.1177/0268396220936697 |
|
pubs.issue |
3 |
|
pubs.begin-page |
232 |
|
pubs.volume |
35 |
|
dc.date.updated |
2020-10-26T06:07:23Z |
|
dc.rights.holder |
Copyright: The authors |
en |
pubs.author-url |
http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000568991400004&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=6e41486220adb198d0efde5a3b153e7d |
|
pubs.end-page |
250 |
|
pubs.publication-status |
Published |
|
dc.rights.accessrights |
http://purl.org/eprint/accessRights/OpenAccess |
en |
pubs.subtype |
Article |
|
pubs.subtype |
Journal |
|
pubs.elements-id |
802705 |
|
dc.identifier.eissn |
1466-4437 |
|