Learning from lived experience: How phenomenology could help transform Aotearoa’s justice system and navigate the barrier of public opinion

Abstract

This project researched the narratives of those with a personal lived experience of the justice system in Aotearoa, from the premise that lived experience is specialist knowledge. This thesis argues that justice reform in Aotearoa is urgently needed, towards a people-centred, culturally responsive, lifelong, wellbeing-focussed justice system based on outcomes. To succeed, we must be committed to transform every level of our system. During eight semi-structured interviews, participants shared their experiences of the justice system from the following positionalities: as someone who has been in prison, as someone who has whānau in prison, as someone who has been harmed by crime, or as someone who has had whānau harmed by crime. All participants identified with more than one of these groups. Participants shared what they felt worked, what did not work, what changes they would recommend, and their ideas on navigating potential barriers that stand in the way of transformative justice, most notably that of public opinion. This thesis presents a thematic analysis of these narratives, exposing the resounding harm too often faced by those who encounter the justice system, and their ideas for change. Despite their differences, participants voices became a unanimous chorus of “We need more support.” Aotearoa needs accountability from those in power, actioned with empathy, evidence, and awareness, to reduce harm and build a safer, more equitable tomorrow – for all New Zealanders.