dc.contributor.author |
Tizard, James |
|
dc.contributor.author |
Rietz, Tim |
|
dc.contributor.author |
Liu, Xuanhui |
|
dc.contributor.author |
Blincoe, Kelly |
|
dc.date.accessioned |
2021-12-06T02:33:09Z |
|
dc.date.available |
2021-12-06T02:33:09Z |
|
dc.date.issued |
2021-9 |
|
dc.identifier.citation |
2021 IEEE 29th International Requirements Engineering Conference Workshops (REW), 2021, pp. 328-335 |
|
dc.identifier.isbn |
9781665418980 |
|
dc.identifier.issn |
1090-705X |
|
dc.identifier.uri |
https://hdl.handle.net/2292/57646 |
|
dc.description.abstract |
App stores, product forums and social media form important channels for software users to communicate with developers and other users. Through their feedback users can share ways they want software to improve, get help and recommend their favourite applications. These online channels are popular around the world, yet, there has been limited research into how their use is impacted by cultural differences between software users from different countries. In this study, we investigate the differences in feedback behaviour and attitudes between software users in Germany and China. Through 1,376 user surveys, we show statistically significant differences in the feedback channels each country use, what motivates their feedback, the reasons they don't give feedback and potential new methods to encourage feedback. These differences are analysed through the lens of the Hofstede cultural model, looking in particular at the dimensions of individualism and power distance where Germany and China differ significantly. The findings in this paper give valuable insights on how each country uses online feedback channels and potential ways the channels can be adapted to better suit their distinct cultures. |
|
dc.publisher |
IEEE |
|
dc.relation.ispartof |
2021 IEEE 29th International Requirements Engineering Conference Workshops (REW) |
|
dc.relation.ispartofseries |
2021 IEEE 29th International Requirements Engineering Conference Workshops (REW) |
|
dc.rights |
Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. |
|
dc.rights |
© 2021 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. |
|
dc.rights.uri |
https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm |
|
dc.rights.uri |
https://journals.ieeeauthorcenter.ieee.org/become-an-ieee-journal-author/publishing-ethics/guidelines-and-policies/post-publication-policies/ |
|
dc.title |
Voice of the Users: A study of software feedback differences between Germany and China |
|
dc.type |
Conference Item |
|
dc.identifier.doi |
10.1109/rew53955.2021.00057 |
|
pubs.begin-page |
328 |
|
pubs.volume |
2021-September |
|
dc.date.updated |
2021-11-14T20:10:57Z |
|
dc.rights.holder |
Copyright: IEEE |
en |
pubs.end-page |
335 |
|
pubs.finish-date |
2021-9-24 |
|
pubs.publication-status |
Published |
|
pubs.start-date |
2021-9-20 |
|
dc.rights.accessrights |
http://purl.org/eprint/accessRights/OpenAccess |
en |
pubs.elements-id |
873425 |
|
dc.identifier.eissn |
2332-6441 |
|