The Use of Sub-forums in Software Product Forums

Show simple item record Wang, Hechen Devine, Peter Tizard, James Shahamiri, Seyed Reza Blincoe, Kelly 2021-12-06T02:36:16Z 2021-12-06T02:36:16Z 2021-9
dc.identifier.citation 2021 IEEE 29th International Requirements Engineering Conference Workshops (REW), 2021, pp. 293-297
dc.identifier.isbn 9781665418980
dc.identifier.issn 1090-705X
dc.description.abstract Software product forums is a platform filled with user feedback that utilises the sub-forum feature to categorise user discussion into themes. These sub-forums are very similar to classification labels that have been used to automatically classify user feedback on other platforms such as Troubleshooting and Feature Request. It would be very beneficial to the CrowdRE community if these sub-forum categories can be utilised in a research setting as it would reduce the effort required to label content for classification manually. However, no research has been done on the accuracy of these sub-forum categorisations in software product forums. In this exploratory study, we examined the accuracy of user categorised posts in two software product forums and discovered that users incorrectly categorise more than 20% of the posts during submission. Our discovery suggests that at the current stage, sub-forum categories should not be trusted as a label to classify feedback automatically.
dc.publisher IEEE
dc.relation.ispartof 2021 IEEE 29th International Requirements Engineering Conference Workshops (REW)
dc.relation.ispartofseries 2021 IEEE 29th International Requirements Engineering Conference Workshops (REW)
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher.
dc.rights © 2021 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
dc.title The Use of Sub-forums in Software Product Forums
dc.type Conference Item
dc.identifier.doi 10.1109/rew53955.2021.00052
pubs.begin-page 293
pubs.volume 2021-September 2021-11-14T20:11:31Z
dc.rights.holder Copyright: IEEE en
pubs.end-page 297
pubs.finish-date 2021-9-24
pubs.publication-status Published
pubs.start-date 2021-9-20
dc.rights.accessrights en
pubs.elements-id 872220
dc.identifier.eissn 2332-6441

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