Using benchmarking to assist the improvement of service quality in home support services for older people-IN TOUCH (Integrated Networks Towards Optimising Understanding of Community Health).

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dc.contributor.author Jacobs, Stephen P
dc.contributor.author Parsons, Matthew
dc.contributor.author Rouse, Paul
dc.contributor.author Parsons, John
dc.contributor.author Gunderson-Reid, Michelle
dc.coverage.spatial England
dc.date.accessioned 2022-07-14T03:26:05Z
dc.date.available 2022-07-14T03:26:05Z
dc.date.issued 2018-04
dc.identifier.citation (2018). Evaluation and Program Planning, 67, 113-121.
dc.identifier.issn 0149-7189
dc.identifier.uri https://hdl.handle.net/2292/60427
dc.description.abstract Service providers and funders need ways to work together to improve services. Identifying critical performance variables provides a mechanism by which funders can understand what they are purchasing without getting caught up in restrictive service specifications that restrict the ability of service providers to meet the needs of the clients. An implementation pathway and benchmarking programme called IN TOUCH provided contracted providers of home support and funders with a consistent methodology to follow when developing and implementing new restorative approaches for service delivery. Data from performance measurement was used to triangulate the personal and social worlds of the stakeholders enabling them to develop a shared understanding of what is working and what is not. The initial implementation of IN TOUCH involved five District Health Boards. The recursive dialogue encouraged by the IN TOUCH programme supports better and more sustainable service development because performance management is anchored to agreed data that has meaning to all stakeholders.
dc.format.medium Print-Electronic
dc.language eng
dc.publisher Elsevier
dc.relation.ispartofseries Evaluation and program planning
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher.
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm
dc.subject Humans
dc.subject Interprofessional Relations
dc.subject Models, Theoretical
dc.subject Quality of Life
dc.subject Health Personnel
dc.subject Community Health Services
dc.subject Home Care Services
dc.subject Benchmarking
dc.subject Organizational Innovation
dc.subject Interinstitutional Relations
dc.subject New Zealand
dc.subject Independent Living
dc.subject Quality Improvement
dc.subject Surveys and Questionnaires
dc.subject Stakeholder Participation
dc.subject Balanced scorecard
dc.subject Home support
dc.subject Implementation
dc.subject Older people
dc.subject Performance management
dc.subject Performance measurement
dc.subject Reablement
dc.subject Restorative home support
dc.subject Health Services
dc.subject Clinical Research
dc.subject 8.1 Organisation and delivery of services
dc.subject 8 Health and social care services research
dc.subject Generic health relevance
dc.subject Social Sciences
dc.subject Social Sciences, Interdisciplinary
dc.subject Social Sciences - Other Topics
dc.subject CARE SERVICE
dc.subject 1117 Public Health and Health Services
dc.subject Health services & systems
dc.subject Health Services Research
dc.subject 1205 Urban and Regional Planning
dc.subject 1402 Applied Economics
dc.title Using benchmarking to assist the improvement of service quality in home support services for older people-IN TOUCH (Integrated Networks Towards Optimising Understanding of Community Health).
dc.type Journal Article
dc.identifier.doi 10.1016/j.evalprogplan.2017.12.008
pubs.begin-page 113
pubs.volume 67
dc.date.updated 2022-06-09T00:24:39Z
dc.rights.holder Copyright: The author en
dc.identifier.pmid 29291474 (pubmed)
pubs.author-url https://www.ncbi.nlm.nih.gov/pubmed/29291474
pubs.end-page 121
pubs.publication-status Published
dc.rights.accessrights http://purl.org/eprint/accessRights/RetrictedAccess en
pubs.subtype Research Support, Non-U.S. Gov't
pubs.subtype Journal Article
pubs.elements-id 720112
pubs.org-id Business and Economics
pubs.org-id Medical and Health Sciences
pubs.org-id Accounting and Finance
pubs.org-id Nursing
dc.identifier.eissn 1873-7870
dc.identifier.pii S0149-7189(17)30182-9
pubs.record-created-at-source-date 2022-06-09
pubs.online-publication-date 2018-04


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