dc.contributor.author |
Jacobs, Stephen P |
|
dc.contributor.author |
Parsons, Matthew |
|
dc.contributor.author |
Rouse, Paul |
|
dc.contributor.author |
Parsons, John |
|
dc.contributor.author |
Gunderson-Reid, Michelle |
|
dc.coverage.spatial |
England |
|
dc.date.accessioned |
2022-07-14T03:26:05Z |
|
dc.date.available |
2022-07-14T03:26:05Z |
|
dc.date.issued |
2018-04 |
|
dc.identifier.citation |
(2018). Evaluation and Program Planning, 67, 113-121. |
|
dc.identifier.issn |
0149-7189 |
|
dc.identifier.uri |
https://hdl.handle.net/2292/60427 |
|
dc.description.abstract |
Service providers and funders need ways to work together to improve services. Identifying critical performance variables provides a mechanism by which funders can understand what they are purchasing without getting caught up in restrictive service specifications that restrict the ability of service providers to meet the needs of the clients. An implementation pathway and benchmarking programme called IN TOUCH provided contracted providers of home support and funders with a consistent methodology to follow when developing and implementing new restorative approaches for service delivery. Data from performance measurement was used to triangulate the personal and social worlds of the stakeholders enabling them to develop a shared understanding of what is working and what is not. The initial implementation of IN TOUCH involved five District Health Boards. The recursive dialogue encouraged by the IN TOUCH programme supports better and more sustainable service development because performance management is anchored to agreed data that has meaning to all stakeholders. |
|
dc.format.medium |
Print-Electronic |
|
dc.language |
eng |
|
dc.publisher |
Elsevier |
|
dc.relation.ispartofseries |
Evaluation and program planning |
|
dc.rights |
Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. |
|
dc.rights.uri |
https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm |
|
dc.subject |
Humans |
|
dc.subject |
Interprofessional Relations |
|
dc.subject |
Models, Theoretical |
|
dc.subject |
Quality of Life |
|
dc.subject |
Health Personnel |
|
dc.subject |
Community Health Services |
|
dc.subject |
Home Care Services |
|
dc.subject |
Benchmarking |
|
dc.subject |
Organizational Innovation |
|
dc.subject |
Interinstitutional Relations |
|
dc.subject |
New Zealand |
|
dc.subject |
Independent Living |
|
dc.subject |
Quality Improvement |
|
dc.subject |
Surveys and Questionnaires |
|
dc.subject |
Stakeholder Participation |
|
dc.subject |
Balanced scorecard |
|
dc.subject |
Home support |
|
dc.subject |
Implementation |
|
dc.subject |
Older people |
|
dc.subject |
Performance management |
|
dc.subject |
Performance measurement |
|
dc.subject |
Reablement |
|
dc.subject |
Restorative home support |
|
dc.subject |
Health Services |
|
dc.subject |
Clinical Research |
|
dc.subject |
8.1 Organisation and delivery of services |
|
dc.subject |
8 Health and social care services research |
|
dc.subject |
Generic health relevance |
|
dc.subject |
Social Sciences |
|
dc.subject |
Social Sciences, Interdisciplinary |
|
dc.subject |
Social Sciences - Other Topics |
|
dc.subject |
CARE SERVICE |
|
dc.subject |
1117 Public Health and Health Services |
|
dc.subject |
Health services & systems |
|
dc.subject |
Health Services Research |
|
dc.subject |
1205 Urban and Regional Planning |
|
dc.subject |
1402 Applied Economics |
|
dc.title |
Using benchmarking to assist the improvement of service quality in home support services for older people-IN TOUCH (Integrated Networks Towards Optimising Understanding of Community Health). |
|
dc.type |
Journal Article |
|
dc.identifier.doi |
10.1016/j.evalprogplan.2017.12.008 |
|
pubs.begin-page |
113 |
|
pubs.volume |
67 |
|
dc.date.updated |
2022-06-09T00:24:39Z |
|
dc.rights.holder |
Copyright: The author |
en |
dc.identifier.pmid |
29291474 (pubmed) |
|
pubs.author-url |
https://www.ncbi.nlm.nih.gov/pubmed/29291474 |
|
pubs.end-page |
121 |
|
pubs.publication-status |
Published |
|
dc.rights.accessrights |
http://purl.org/eprint/accessRights/RestrictedAccess |
en |
pubs.subtype |
Research Support, Non-U.S. Gov't |
|
pubs.subtype |
Journal Article |
|
pubs.elements-id |
720112 |
|
pubs.org-id |
Business and Economics |
|
pubs.org-id |
Medical and Health Sciences |
|
pubs.org-id |
Accounting and Finance |
|
pubs.org-id |
Nursing |
|
dc.identifier.eissn |
1873-7870 |
|
dc.identifier.pii |
S0149-7189(17)30182-9 |
|
pubs.record-created-at-source-date |
2022-06-09 |
|
pubs.online-publication-date |
2018-04 |
|