Managing Diverse Stakeholders in Enterprise Systems Projects: A Control Portfolio Approach

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dc.contributor.author Soh, C en
dc.contributor.author Chua, Cecil en
dc.contributor.author Singh, H en
dc.date.accessioned 2011-11-09T19:44:23Z en
dc.date.issued 2011 en
dc.identifier.citation Journal of Information Technology 26(1):16-31 2011 en
dc.identifier.issn 0268-3962 en
dc.identifier.uri http://hdl.handle.net/2292/8864 en
dc.description.abstract While substantial research has examined the control of information systems (IS) projects, most studies in this area have only examined how one controller manages a single group of controllees. However, many IS projects, especially enterprise systems projects (often initiated by an organization's corporate headquarters, and involving business unit users and consultants), have multiple stakeholders. The corporate headquarters (the project's principal controller) must simultaneously ensure that the various stakeholders are aligned with the project's goals despite their diverse motivations, and that the stakeholders collaborate with each other to achieve project success. Behavior control theory argues that the controller enacts a control portfolio of formal and informal controls. However, the presence of multiple controllee groups increases the complexity of vertical controller–controllee relationships, the salience of controllee–controllee relationships, and the interaction between these vertical and horizontal relationships. We therefore examined the creation and evolution of the control portfolio in a multi-stakeholder project over a period of 14 months. We found that (1) the principal controller did enact separate controls for the user and consultant groups; (2) there was more than one controller – the principal controller co-existed with subordinate controllers; and (3) controls enacted by the subordinate controllers and other controllees that cut across stakeholder groups required the support of the principal controller. en
dc.publisher JIT Palgrave Macmillan en
dc.relation.ispartofseries Journal of Information Technology en
dc.rights Items in ResearchSpace are protected by copyright, with all rights reserved, unless otherwise indicated. Previously published items are made available in accordance with the copyright policy of the publisher. Details obtained from http://www.sherpa.ac.uk/romeo/issn/0268-3962/ en
dc.rights.uri https://researchspace.auckland.ac.nz/docs/uoa-docs/rights.htm en
dc.title Managing Diverse Stakeholders in Enterprise Systems Projects: A Control Portfolio Approach en
dc.type Journal Article en
dc.identifier.doi 10.1057/jit.2010.13 en
pubs.issue 1 en
pubs.begin-page 16 en
pubs.volume 26 en
dc.rights.holder Copyright: JIT Palgrave Macmillan en
pubs.end-page 31 en
dc.rights.accessrights http://purl.org/eprint/accessRights/RestrictedAccess en
pubs.subtype Article en
pubs.elements-id 154716 en
pubs.record-created-at-source-date 2010-09-30 en


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