Abstract:
Clan control is often essential in complex multi-stakeholder projects for project success. Furthermore, clan control is especially important during requirements analysis which occurs at project inception. How can controllers quickly institute clan control in complex IT projects? Through the case analysis of a large IT project, we observed that clan control can be accelerated by the purposeful application of formal controls to build social capital. Our findings corroborate the notion that, properly structured, clan control can emerge quickly in a multi-stakeholder project to improve the likelihood of IT implementation success.