A Framework for Socio-Technical Innovation: The Case of a Human-Powered Shredder

Abstract

In order to envision a better future through design, whilst acknowledging the complexity of such an undertaking, the authors of this paper unpack a framework for socio-technical innovation. This framework combines social innovation with the amplifying power of appropriate technology to bring about positive change. The paper discusses the shortfalls of traditional human-centred design (HCD) and proposes the addition of framing and infrastructuring, appropriate technology, and capabilities to form a collaborative participatory design framework for socio-technical innovation that can be measured for impact. This framework is clarified through a case study that envisions the initial design criteria for a human-powered shredder for urban farmers to reduce organic material for compost and mulch. The context for this case study is the township of Soweto in South Africa, which is fraught with an unjust past. A highly collaborative design research process is therefore required to help ensure democratic outcomes. The process starts with initial framing and infrastructuring through multi-stakeholder engagement. A set of design criteria was then defined through HCD and participatory technology development to encourage an appropriate technological outcome that will enhance the urban farmers’ capabilities. The impact of the socio-technical innovation process was continually monitored and will be finally evaluated for impact based on these criteria.